Privacy Policy

Last Updated On: 16-Jul-2025

Effective Date: 16-Jul-2025

Introduction

This Privacy Policy describes how Vehicle Testing Solutions Ltd ("we", "us", or "our"), located at Cornwallis House, Essex SS14 3BB, United Kingdom, collects, uses, and discloses your personal information when you use our website [https://vtsonline.co.uk] (the "Service").

By accessing or using the Service, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Service.

We may update this Privacy Policy from time to time. Any changes will be posted on this page and will take effect immediately unless otherwise stated. We recommend reviewing this page periodically.

1. Information We Collect

We may collect and process the following personal information:

- Name

- Email address

- Mobile number

- Address

- Work address (if applicable)

- Job Title

- Company Name

We do not collect or store:

- Date of birth

- Social media profiles

- Payment information

2. How We Collect Your Information

We collect your information in the following ways:

- When you fill in a form or submit details via the website

- When you interact with features on our site (e.g. contact forms)

- From publicly available sources where relevant and lawful

3. How We Use Your Information

We use your personal data to:

- Provide and manage user accounts

- Process and fulfil orders

- Respond to enquiries and support requests

- Improve our services and website functionality

- Send marketing communications (with consent)

- Collect customer feedback or testimonials

- Enforce terms and conditions

- Protect our website and systems

- Resolve disputes

We will not use your data for other purposes without obtaining your explicit consent.

4. Legal Basis for Processing (UK GDPR)

We process personal data based on the following lawful bases:

- Your consent

- The performance of a contract

- Our legitimate interests (e.g. service improvement, fraud prevention)

- Legal obligations where applicable

5. Sharing Your Information

We do not sell or disclose your data to third parties except in the following cases:

- To service providers or processors (e.g. email marketing platforms, web hosts, analytics tools)

- To law enforcement or regulatory bodies if required by law

- In the event of a business transfer (e.g. merger or acquisition)

All third-party partners are contractually required to use your data only for specified purposes and to maintain confidentiality.

6. Data Retention

We retain your personal data:

- As long as necessary to provide our services

- For up to 2 years after account inactivity

- Longer where required by law (e.g. tax records, fraud prevention)

Anonymous or aggregated data that cannot identify you may be stored indefinitely.

7. Your Rights

Under the UK GDPR, you have the right to:

- Access your personal data

- Correct inaccuracies

- Request deletion of your data

- Restrict or object to processing

- Receive your data in a portable format

- Withdraw consent at any time

- Lodge a complaint with the Information Commissioner's Office: https://ico.org.uk

To exercise any of these rights, email us at scott@vtsonline.co.uk.

8. Cookies and Tracking

We use cookies and similar technologies to improve your experience. For details, see our separate Cookie Policy.

9. Data Security

We take reasonable measures to protect your personal data from loss, misuse, or unauthorised access. However, no system is 100% secure, and data transmission is at your own risk.

10. Third-Party Links

Our website may contain links to other websites. We are not responsible for their content or privacy practices. We encourage you to read their policies before submitting personal data.

11. Children's Data

Our services are not intended for children under 16. We do not knowingly collect data from children.

12. International Transfers

Where data is transferred outside the UK, we ensure adequate safeguards, such as approved Standard Contractual Clauses, are in place.

13. Contact – Data Protection

For any questions or concerns about your data or this policy, contact:

Vehicle Testing Solutions Ltd

Cornwallis House, Essex SS14 3BB, UK

Email: contact@vtsonline.co.uk